Issue - meetings

As detailed in the recommendation.

The Cabinet Member for Corporate Management introduced the report which provided an update on progress with the implementation of the Corporate Information and Communications Technology (ICT) Strategy.

The Head of ICT and Customer Services added that the Strategy contributed to the achievement of several of the Council’s improvement priorities, particularly Improvement Priority 1 “Modern and Efficient Organisation” and Improvement Priority 4 “Customer Service”.

Recent particular focus had been on the technologies that underpinned the Streetscene contact centre.  Calls were now taken by the contact centre and fully integrated with the Customer Relationship Management system and back office systems.

Another major project which was in progress, to provide customers with information on waste collection, was the planned Flintshire “App”.  This would be linked with new technologies to assist in managing missed collections and was due to be implemented later in the year.

Collaboration had continued with other North Wales Councils and other public sector bodies in identifying opportunities for common ICT systems, shared procurement and support.  One in particular, School Improvement Serivce: Regional MIS – Single Schools Management Information System (Capita ONE), had been showcased at a recent Welsh Government Public Sector ICT Conference as an excellent example of good practice and an approach that could be adopted by other regions.

RESOLVED:

That the progress made on the implementation of the Council’s ICT Strategy be noted.