Issue - meetings

That the report be noted. 

The Chairman introduced a report to request that the Committee consider the 2012/13 Quarter 4/Year End service performance reports, note the draft year end position of the Strategic Assessment of Risks and Challenges (SARC) and note the performance made against the Improvement Targets contained within the performance report. 

Finance

            The Head of Finance gave a short presentation on the performance within each of the service areas, outlining work which had been undertaken to improve performance and areas where improvement was needed, as outlined within the report. 

            Councillor Paul Shotton referred to the section on Welfare Reform and welcomed the work which had been undertaken by the authority.  

In referring to the SARC document, Councillor Alex Aldridge raised concern about the relationship with the Local Health Board & Public & Primary Health.  He commended the work of the Chief Executive on the issue which included offering assistance from the authority to the Health Board to identify possible areas of land for the siting of a health centre in Flint.   

Human Resources and Organisational Development

The Head of Human Resources and Organisational Development gave a short presentation on the performance within each of the service areas, outlining work which had been undertaken to improve performance and areas where improvement was needed, as outlined within the report. 

Councillor Patrick Heesom queried the amount which had been set aside for Single Status.  The Head of Human Resources and Organisational Development responded that approximately £25m was available as a reserve for Single Status and the settlement of Equal Pay claims.  She explained that work was still ongoing on both issues with senior officers and Trade Unions.  As stated in the update, the Part 3 (terms and conditions) had been provisionally agreed with the Trade Unions but final work on the design of the pay and grading structure was currently being undertaken.

On the performance indicator for appraisals, the Head of Human Resources and Organisational Development advised that the figure for Corporate Services should read 58% and not 38% as reported.  There were a number of issues relating to capturing the data for completed appraisals but the work which had been undertaken to date was encouraging and the issues were being addressed. 

ICT and Customer Services

The Head of ICT and Customer Services gave a short presentation on the performance within each of the service areas, outlining work which had been undertaken to improve performance and areas where improvement was needed, as outlined within the report. 

On the performance indicator for Helpdesk Calls fixed on time, the Head of ICT and Customer Services advised that the current year outturn should read 93% and not 91.53% as reported.  He added that a report on procurement would be submitted to the meeting of this Committee scheduled for 11 July 2013.  The information provided on visitor enquiries at the Holywell Connects office would be followed up by a questionnaire which would be sent to the users of the centre to ask about their visit.  He concluded that the  ...  view the full minutes text for item 14