Issue - decisions

(a)       That the Committee has received some assurance with regard to the development of the call handling arrangements;

(b)       That the officers be asked to monitor the performance risks/concerns expressed at the meeting;

(c)        That it be recommended that the proposed enhancement to the automated service (immediate dial now for extension numbers) be introduced as soon as possible; and

(d)       That an update report be submitted to the Committee in due course.