Issue - decisions
Review of the Corporate Complaints Policy
That the Committee:
(a) Supports the implementation of the Concerns and Complaints Policy from 1 April 2021;
(b) Supports the implementation of the Managing Customer Contact Policy from 1 April 2021;
(c) Notes the performance timetable as outlined in paragraph 1.15 of the report; and
(d) Receives reports on a half-yearly rather than annual basis as indicated in the report.