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Issue - decisions

Public Services Ombudsman for Wales (PSOW) Annual Letter 2020-21 and Complaints against Flintshire County Council during the first half of 2021-22

 

 

17/02/2022 - Public Services Ombudsman for Wales (PSOW) Annual Letter 2020-21 and Complaints against Flintshire County Council during the first half of 2021-22

(a)       That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2020-21;

 

(b)       That the Committee notes the 2021-22 half year performance of the Council in respect of complaints made to services in line with its complaints procedure;

 

(c)       That the Committee supports the actions outlined in paragraph 1.28 to improve complaints handling across the Council; and

 

(d)       That the analysis data be shared with the Committee for information and a note placed on the forward work programme should the Committee wish to consider the analysis data at a future meeting.