Issue - decisions
Public Services Ombudsman for Wales Annual Letter 2021-22 and Complaints made against Flintshire County Council during the first half of 2022-23
13/02/2023 - Public Services Ombudsman for Wales Annual Letter 2021-22 and Complaints made against Flintshire County Council during the first half of 2022-23
(a) That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2021-22;
(b) That the Committee notes the 2022-23 half year performance of the Council in respect of complaints made to services in line with its complaints procedure;
(c) That the Committee supports the actions outlined in paragraph 1.15 to improve complaints handling across the Council; and
(d) That the Committee requests additional information for the next report to demonstrate how community feedback helps to identify changes to improve service delivery.