Issue - decisions

Public Services Ombudsman for Wales Annual Letter 2021-22 and Complaints made against Flintshire County Council during the first half of 2022-23

23/12/2022 - Public Services Ombudsman for Wales Annual Letter 2021-22 and Complaints made against Flintshire County Council during the first half of 2022-23

(a)       That the Committee notes the annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2021-22;

 

(b)       That the Committee notes the 2022-23 half year performance of the Council in respect of complaints made to services in line with its complaints procedure;

 

(c)       That the Committee supports the actions outlined in paragraph 1.15 to improve complaints handling across the Council; and

 

(d)       That the requested analysis data be shared with the Committee for future reports.