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Issue - decisions

Public Services Ombudsman for Wales Annual Letter 2022-23 and complaints made against Flintshire County Council during the first half of 2023-24

 

 

11/12/2023 - Public Services Ombudsman for Wales Annual Letter 2022-23 and complaints made against Flintshire County Council during the first half of 2023-24

(a)       That the Committee notes the improving annual performance of the Council in respect of complaints made to the Public Services Ombudsman for Wales during 2022-23;

 

(b)       That the Committee notes the half year performance of the Council (2023-24) in respect of complaints made to services in line with the concerns and complaints procedure;

 

(c)       That the Committee supports the priorities outlined in paragraph 1.24 to continuously improve complaints handling; and

 

(d)       That the Committee notes the lessons learned from the developing complaints procedure.