Issue - decisions
Use of Performance Information: Service User Perspective and Outcomes
14/08/2024 - Use of Performance Information: Service User Perspective and Outcomes
That having considered the response to the recommendations for improvement, the Committee comments to Cabinet as follows:
(a) In relation to key policy and service decisions including any changes to services, that reports include service user perspectives on the outcomes currently being delivered; and
(b) That Cabinet be asked to consider an annual survey of service users on the Council’s performance, possibly around April to be incorporated with the issuing of Council Tax bills.