Issue details

Digital Strategy – Digital Customer

To comment to the Committee on the proposed approach of implementing both the Digital Strategy and Customer Strategy through a priority and focus on improving services for ‘Digital Customers’ as outlined in this report.

To comment to the Committee on the proposed launch the Customer Account in March of this year enabling customers to use this service, and give initial feedback on the service so it can be developed over time.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 22/02/2018

Report Type: Strategic;

Decision due: 15 Feb 2018 by Corporate Resources Overview & Scrutiny Committee

Lead member: Cabinet Member for Governance and Corporate Services including Health and Safety and Human Resources

Lead director: Chief Officer (Governance), Chief Officer (Community and Enterprise), Chief Officer (Housing and Communities)

Department: Governance

Title (Welsh): Strategaeth Ddigidol – Cwsmer Digidol

Description (Welsh): Cymeradwyo Cynllun Gweithredu'r Strategaeth Ddigidol.


Agenda items


  • Digital Strategy – Digital Customer