Issue details
Digital Customer Overview
To update on progress and to provide assurance to members of the design principles underpinning the creation of a single contact centre as part of delivering the digital customer theme of the digital strategy
Decision type: Di-Allwedd
Decision status: Recommendations Approved
Notice of proposed decision first published: 18/09/2018
Report Type: Strategic;
Decision due: 17 Dec 2018 by Organisational Change Overview & Scrutiny Committee
Lead member: Cabinet Member for Corporate Services
Lead director: Chief Officer (Governance)
Department: Governance
Title (Welsh): Trosolwg Cwsmer Digidol
Description (Welsh): Rhoi diweddariad ar gynnydd a sicrwydd i aelodau ynghylch yr egwyddorion dylunio sy’n tanategu creu canolfan gyswllt unigol fel rhan o ddarpariaeth thema cwsmeriaid digidol y strategaeth ddigidol
Decisions
- 26/02/2019 - Digital Customer Overview
Agenda items
- 17/12/2018 - Organisational Change Overview & Scrutiny Committee Digital Customer Overview 17/12/2018
Documents
- Digital Customer Overview