Issue details

Digital Customer Overview

To update on progress and to provide assurance to members of the design principles underpinning the creation of a single contact centre as part of delivering the digital customer theme of the digital strategy


Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 18/09/2018

Report Type: Strategic;

Decision due: 17 Dec 2018 by Organisational Change Overview & Scrutiny Committee

Lead member: Deputy Leader of the Council (Governance) and Cabinet Member for Corporate Management and Assets

Lead director: Chief Officer (Governance)

Department: Governance

Title (Welsh): Trosolwg Cwsmer Digidol

Description (Welsh): Rhoi diweddariad ar gynnydd a sicrwydd i aelodau ynghylch yr egwyddorion dylunio sy’n tanategu creu canolfan gyswllt unigol fel rhan o ddarpariaeth thema cwsmeriaid digidol y strategaeth ddigidol


Agenda items


  • Digital Customer Overview