Issue details
Digital Customer Overview
To provide an update on progress with, and assure Members, of the design principles underpinning the creation of a single Contact Centre as part of delivering the Digital Customer theme of the Digital Strategy.
Decision type: Allweddol
Decision status: Recommendations Approved
Notice of proposed decision first published: 30/10/2018
Report Type: Strategic;
Decision due: 20 Nov 2018 by Cabinet
Lead member: Cabinet Member for Corporate Services
Lead director: Chief Officer (Governance)
Department: Governance
Title (Welsh): Trosolwg Cwsmer Digidol
Description (Welsh): I roi diweddariad am y cynnydd a sicrhau Aelodau o'r egwyddorion cynllunio sydd yn sail i greu un Canolfan Gyswllt fel rhan o gyflwyno thema Cwsmer Digidol y Strategaeth Ddigidol.
Decisions
- 21/11/2018 - Digital Customer Overview
Agenda items
- 20/11/2018 - Cabinet Digital Customer Overview 20/11/2018
Documents
- Digital Customer Overview