Issue details

Digital Customer Overview

To provide an update on progress with, and assure Members, of the design principles underpinning the creation of a single Contact Centre as part of delivering the Digital Customer theme of the Digital Strategy.

Decision type: Key

Decision status: Recommendations Approved

Notice of proposed decision first published: 30/10/2018

Report Type: Strategic;

Decision due: 20 Nov 2018 by Cabinet

Lead member: Cabinet Member for Corporate Services

Lead director: Chief Officer (Governance)

Department: Governance

Title (Welsh): Trosolwg Cwsmer Digidol

Description (Welsh): I roi diweddariad am y cynnydd a sicrhau Aelodau o'r egwyddorion cynllunio sydd yn sail i greu un Canolfan Gyswllt fel rhan o gyflwyno thema Cwsmer Digidol y Strategaeth Ddigidol.


Agenda items


  • Digital Customer Overview