Issue details

Review of the Corporate Complaints Policy

To present a new Concerns and Complaints Policy and a Managing Customer Contact Policy for Flintshire County Council.

Decision type: Key

Decision status: Recommendations Approved

Notice of proposed decision first published: 29/01/2021

Report Type: Operational;

Decision due: 16 Feb 2021 by Cabinet

Lead member: Cabinet Member for Corporate Services

Lead director: Chief Officer (Governance)

Department: Governance

Title (Welsh): Adolygu’r Polisi Cwynion Corfforaethol

Description (Welsh): Rhannu Polisi Pryderon a Chwynion newydd a Pholisi Rheoli Cyswllt â Chwsmeriaid ar gyfer Cyngor Sir y Fflint.


Agenda items


  • Review of the Corporate Complaints Policy