Issue details

Annual Report on the Social Services Complaints and Compliments Procedure

To scrutinise the effectiveness of the complaints procedure with lessons being learnt to improve service provision.

Decision type: Key

Decision status: Recommendations Approved

Notice of proposed decision first published: 30/07/2024

Report Type: Operational;

Decision due: 25 Sep 2024 by Cabinet

Lead member: Deputy Leader of the Council and Cabinet Member for Social Services and Wellbeing

Lead director: Chief Officer (Social Services)

Department: Social Services

Title (Welsh): Adroddiad Blynyddol ar y Weithdrefn Gwynion a Chanmoliaeth Gwasanaethau Cymdeithasol

Description (Welsh): Bod aelodau yn craffu ar effeithlonrwydd y weithdrefn gwynion gyda gwersi a ddysgwyd i wella darpariaeth gwasanaeth.